Refund Policy | ASMR AI Studio

Introduction

At ASMR AI Studio, an AI-powered video generation platform, we strive to provide exceptional service and ensure customer satisfaction. This refund policy outlines the conditions and procedures for requesting refunds on our AI video generation services.

Refund Eligibility

To be eligible for a refund, you must meet the specific requirements based on your subscription plan:

Monthly Subscription Plans

To qualify for a refund on monthly subscriptions, you must meet both of the following conditions:

Time Requirement: Request the refund within 7 days of your purchase
Usage Limit: Have generated no more than 5 videos using our service

Annual Subscription Plans

Annual subscriptions have more generous refund terms:

Time Requirement: Request the refund within 14 days of your purchase
Usage Limit: Have generated no more than 10 videos using our service

Credit Packages

For credit package purchases:

Time Requirement: Request the refund within 7 days of purchase
Usage Limit: Have used no more than 20% of the purchased credits

If you do not meet both criteria for your specific plan, refund requests may be declined at our discretion.

How to Request a Refund

To request a refund, please follow these steps:

Send your refund request to support@asmrai.studio
Include the following information:
- Your account email address
- Order number or transaction ID
- Brief explanation of the reason for your refund request
- Confirmation of the number of videos generated
Wait for our response - We typically respond within 24-48 hours

Required Information

Please ensure your refund request includes:

Account Email: The email address associated with your ASMR AI Studio account
Order/Transaction ID: Found in your confirmation email or account billing history
Reason for Refund: A brief explanation helps us improve our service
Video Count: Confirmation that you meet the usage requirements

Refund Process

Once we receive your refund request, here's what happens:

1. Review (3 Business Days)

We will review your refund request within 3 business days to verify:

Your purchase date and subscription plan
The number of videos you've generated
Whether you meet the eligibility criteria

2. Verification

Our team will:

Confirm your account details
Check your video generation history
Verify compliance with refund policy terms

3. Approval or Denial

You will receive an email notification with:

Approval or denial of your refund request
Explanation if the request is denied
Next steps if approved

4. Content Removal

If your refund is approved:

All videos generated during the subscription period will be removed from your account
You will lose access to any premium features
Your account will revert to the free plan (if applicable)

5. Processing

Approved refunds will be:

Processed through your original payment method (credit card, PayPal, etc.)
Handled by our payment processor, Stripe
Subject to their processing timelines

6. Credit (7-14 Business Days)

The refund will be credited back to your original payment method within:

7-14 business days for most payment methods
Additional time may be required depending on your bank or card issuer
You will receive a confirmation email once the refund is processed

Non-Refundable Services

The following are generally not eligible for refunds:

Usage Exceeds Limits

Monthly subscriptions where more than 5 videos have been generated
Annual subscriptions where more than 10 videos have been generated
Credit packages where more than 20% of credits have been used

Time Window Expired

Requests made after the 7-day window (monthly plans and credit packages)
Requests made after the 14-day window (annual plans)

Content Downloaded or Used

Videos that have been downloaded to your device
Content that has been used for commercial purposes
Videos that have been monetized or distributed

Partial Refunds

We do not offer partial subscription period refunds
Refunds are provided for the full subscription amount only
Unused time in a billing period is not refundable separately

Violations and Terminations

Accounts terminated for violating our Terms of Service
Subscriptions canceled due to prohibited activities
Fraudulent or abusive refund requests

Free Plan

The free plan is not eligible for refunds as it involves no payment

Subscription Cancellation vs. Refund

It's important to understand the difference between canceling your subscription and requesting a refund:

Subscription Cancellation

When you cancel your subscription:

Future automatic charges are stopped
You retain access to ASMR AI Studio until the end of your current billing period
Your generated videos and account data are preserved
You do not automatically receive a refund
Your account remains active until the paid period ends

Refund Request

When you request a refund:

You must actively contact our support team
Your request is subject to eligibility requirements
If approved, your generated content will be removed
Your access to premium features is terminated immediately
You receive your payment back according to the refund timeline

Important: Canceling your subscription does not automatically qualify you for a refund. You must submit a separate refund request if you meet the eligibility criteria.

Watermark and Commercial Use Policy

Free Plan Videos

Videos generated on the free plan include a watermark
These are for personal use only
No refunds apply as the service is free

Paid Plan Videos

Videos generated on Pro and Lite plans are watermark-free
These videos come with commercial usage rights
If you have already used videos commercially, you are not eligible for a refund
Commercial use includes:
- Selling or licensing the videos
- Using videos in paid advertising
- Monetizing videos on platforms like YouTube
- Distributing videos for business purposes

Refund Impact on Usage Rights

If you receive a refund:

You lose all commercial usage rights to generated videos
You must cease any commercial use of the videos
You may not retain or use the videos in any capacity
All video files will be removed from your account

Disputes and Chargebacks

Contact Us First

Before initiating a chargeback or dispute through your bank or payment provider:

Please contact our support team first at support@asmrai.studio
We are committed to resolving billing concerns fairly and promptly
Most issues can be resolved through direct communication
We typically respond within 24-48 hours

Chargeback Consequences

If you initiate a chargeback without contacting us first:

Your account may be suspended immediately pending resolution
Access to all services and content will be restricted
We will provide evidence to your payment provider to contest unjustified chargebacks
Malicious or fraudulent chargebacks may result in permanent account termination

Dispute Resolution Process

We encourage the following process:

Contact Support: Email support@asmrai.studio with your concerns
Provide Details: Explain the issue clearly with relevant information
Wait for Response: Our team will respond within 24-48 hours
Work Together: We'll work with you to find a fair solution
Escalate if Needed: Only pursue other options if we cannot resolve the issue

Special Circumstances

We understand that exceptional situations may arise. We may consider refund requests outside our standard policy in cases such as:

Technical Issues

Persistent technical failures preventing service use
AI model generation failures affecting multiple attempts
Platform bugs or errors causing significant disruption
Data loss due to system errors

Account Security

Unauthorized purchases made without your consent
Account compromised due to security breach
Fraudulent transactions on your account

Service Disruptions

Extended service outages affecting your ability to use the platform
Major feature failures during your subscription period
Inability to access core services due to platform issues

Evaluation Process

Special circumstance refunds are:

Evaluated on a case-by-case basis
Subject to verification and evidence requirements
Decided at the sole discretion of ASMR AI Studio
May require additional documentation or proof

To request a special circumstance refund, contact support@asmrai.studio with:

Detailed explanation of the situation
Supporting evidence (screenshots, error messages, etc.)
Your account information and purchase details

Partial Refunds

Generally, we do not offer partial refunds. However, exceptions may apply in specific situations:

Annual Subscription Early Cancellation

If you cancel an annual subscription within the first 30 days, we may offer a prorated refund
This is subject to usage limits and approval
Must meet standard refund eligibility criteria

Credit Package Partial Refunds

Unused credits from credit packages may be eligible for partial refunds
Only if less than 20% of credits have been used
Must be within 7 days of purchase

Service Disruption Compensation

Extended service outages may result in credit compensation or partial refunds
Determined based on the duration and impact of the disruption
May be issued as account credits rather than monetary refunds

Technical Issue Compensation

Significant technical problems may warrant partial refunds or credit compensation
Requires documentation of the issue and impact
Evaluated on a case-by-case basis

Changes to This Policy

We reserve the right to modify this refund policy at any time to reflect:

Changes in our services or pricing structure
Legal or regulatory requirements
Industry best practices
Customer feedback and fairness considerations

Notification of Changes

Changes will be effective immediately upon posting to this page. We will notify users of significant changes via:

Email notifications to active subscribers
Platform announcements on our website
Updates to the "last modified" date below

Answer your questions about refunds
Process refund requests fairly and promptly
Resolve billing concerns
Ensure you have the best possible experience with ASMR AI Studio

We value your satisfaction and will work with you to address any concerns about our service.

Last updated: November 5, 2025